Just a moment…
A real person reads every message. We normally reply within one working day, and we will tell you honestly if Shopolo is not the right fit for what you need.
These come up most often. You may not need to write in at all.
A free plan — not a trial. The free core — gift cards, ordering, appointments, reservations, invoicing, QR menu and storefront — runs for as long as you want it, no credit card, no subscription, no expiry. Connect a free Stripe account when you're ready to take payments; a flat 1.9% fee applies only to transactions that process, and for your first 30 days even that is waived. Loyalty, email campaigns, birthday rewards, analytics and staff calendar need the optional Plus addon; multi-location and a custom domain need Premium. No card needed to see what either addon costs.
Payments go directly to your Stripe account the moment a customer checks out. Shopolo takes a small platform fee from your settlement — it is never added to the customer's price and never charged separately.
A flat 1.9% on every transaction, the same whether you're on the free core or have added Plus or Premium — adding an addon changes your features, never the fee. The fee is always deducted from your Stripe payout — customers always pay the clean price shown on your storefront. Stripe's standard 2.9% + 30¢ processing fee also applies separately.
Go to Settings → Billing → Manage Subscription. You can cancel anytime — your account stays active until the end of the current billing period. No cancellation fees.
If you would rather use your own email client, these reach the same people.
Questions, account help, anything not covered below.
Plans, invoices, payouts and platform fees.
Data requests, including a copy of your data or deletion of your account.
Vulnerability reports. Please do not include a working exploit in the first email.
We are a small team, so we answer in the order messages arrive rather than by plan.