A real person reads every message. We normally reply within one working day, and we will tell you honestly if Shopolo is not the right fit for what you need.
These come up most often. You may not need to write in at all.
Both. The Free plan runs a QR digital menu and a published storefront page for as long as you want it — no credit card, no Stripe account, no platform fee, because it takes no payments. Every paid plan then starts with a 30-day free trial covering gift cards, loyalty, ordering, appointments, reservations, campaigns and invoicing. Neither needs a card to start.
Payments go directly to your Stripe account the moment a customer checks out. Shopolo takes a small platform fee from your settlement — it is never added to the customer's price and never charged separately.
Free: 0% — it takes no payments at all, so there is nothing to charge a fee on. Starter: 2.5%, Growth: 1.5%, Pro: 0.9%. The fee is always deducted from your Stripe payout — customers always pay the clean price shown on your storefront. Stripe's standard 2.9% + 30¢ processing fee also applies separately.
Go to Settings → Billing → Manage Subscription. You can cancel anytime — your account stays active until the end of the current billing period. No cancellation fees.
If you would rather use your own email client, these reach the same people.
Questions, account help, anything not covered below.
Plans, invoices, payouts and platform fees.
Data requests, including a copy of your data or deletion of your account.
Vulnerability reports. Please do not include a working exploit in the first email.
We are a small team, so we answer in the order messages arrive rather than by plan.