Everything you need to set up and run your Shopolo account — gift cards, loyalty, ordering, appointments, campaigns, and more.
Signup, onboarding steps, and connecting Stripe.
Go to getshopolo.com and click Get Started. Create an account with your email and a password, or use a magic link — a one-click login emailed to you with no password required.
Create products, sell on your storefront, redeem at the counter.
Gift cards are often the fastest revenue boost for local businesses. Shopolo handles the entire flow — selling, delivering, and redeeming — so you don't need to touch anything manually.
Go to Gift Cards → Products → New Product and set fixed amounts (e.g., $25, $50, $100) or allow custom amounts within a range you define. You can have multiple products with different descriptions.
Go to Gift Cards → Redeem, enter the card code (or scan it), see the current balance, enter the redemption amount, and click Redeem. The balance updates instantly.
Stamp programs, birthday rewards, and counter stamping.
Digital stamp cards — no paper punches, no app download. Customers track progress on their phone, staff stamp in one tap at the counter.
Go to Loyalty → New Program. Set a program name (e.g., "Coffee Rewards"), the number of stamps needed for a reward (e.g., 10), and what the customer gets (e.g., "Free medium coffee"). You can also set an optional birthday reward. You can only have one active program at a time.
Stamps are given out at the counter by you or your staff — they are not issued automatically at checkout. Go to Loyalty → Stamp, search for the customer, and click Give Stamp. The customer's digital card updates in real time. They can view their card at any time via their account portal.
If you've set a birthday reward and a customer has their birthday on file, they'll be flagged in the loyalty dashboard on their birthday. You then apply the reward manually at the counter.
Menu setup, order queue kanban, QR codes for tables.
Accept pickup and dine-in orders directly from your storefront. No third-party delivery apps, no commission to anyone except the small Shopolo platform fee. Keep 100% of your margin.
Go to Ordering → Menu. Create Categories (e.g., "Drinks", "Food", "Pastries") to organise your menu, then add Items inside each category with name, description, price, image, and availability toggle.
Add Modifier Groups for customisation — for example "Milk Choice" (required, pick one: Whole, Oat, Almond, Soy), "Add-ons" (optional: Extra shot, Whipped cream), or "Size" (required, with price adjustments per option).
Go to Ordering → Orders. Orders move through five columns:
In Ordering → Settings you'll find a Storefront QR code (links to your full storefront) and a Menu QR code (links to the read-only menu). Download and print these for table tents, window stickers, or receipts.
Services, staff availability, free vs paid bookings, cancellation window.
Let customers book appointments directly from your storefront. Works for hair salons, spas, tutors, photographers, dog groomers — any service business with scheduled appointments.
Go to Appointments → Services → New Service. For each service set a name, duration (minutes), price ($0 = free/pay in person), buffer time (break after each appointment before the next slot opens), and an optional description.
Go to Appointments → Staff. Add each bookable staff member and set their weekly availability — which days they work and their start/end times. The booking system calculates open slots based on working hours, existing bookings, service duration, and buffer time.
In Appointments → Settings: toggle the Book tab on/off, require payment at booking, and set the minimum cancellation window (hours before the appointment that a customer can cancel).
Compose emails, personalise with {{name}}, CASL compliant.
Send newsletters and promotions directly to your opted-in customers from your dashboard. No third-party email tool needed.
Go to Campaigns → New Campaign. Set a subject line, write your email body, and choose your recipient group (all opted-in customers, gift card holders, loyalty members, etc.).
Example: "Hi {{first_name}}, we miss you! Come in this week for 10% off." → "Hi Sarah, we miss you! Come in this week for 10% off."
Auto-built profiles, visit count, spend tracking, marketing opt-in.
Shopolo builds your customer database automatically from every transaction — you don't enter anyone manually.
A profile is created or updated every time someone buys a gift card, redeems a gift card, places an order, or makes a booking. Shopolo matches by email address — if the same email appears again, the existing profile is updated.
Customers view their cards, orders, and bookings at /{slug}/account.
Every customer has a personal account at getshopolo.com/[slug]/account. This is fully branded — it looks like your storefront, not a Shopolo page.
Customers log in with a magic link (enter email, get a one-click login link — no password needed) or email + password if they created a password during signup.
Revenue charts, breakage, loyalty completions, booking stats.
Go to Reports for a breakdown of your business performance. All reports are scoped to your business only.
Design, team invites, Stripe billing portal, custom domain.
Update your storefront's appearance at any time. Change your primary colour (used for buttons, accents, and the storefront header) and upload a new logo. Changes apply to your storefront immediately.
Invite staff members in Settings → Team → Invite Staff. They receive an invitation email and set their own password.
Go to Settings → Billing to manage your Shopolo subscription via Stripe's secure billing portal — upgrade, downgrade, update payment method, or view past invoices. Your card details are never stored on Shopolo.
Go to Settings → General to set a custom domain. Add a CNAME DNS record pointing to getshopolo.com and customers will see your domain instead.
Starter $19/2.5%, Growth $39/1.5%, Pro $99/0.9% — fee from merchant settlement.
Shopolo charges a monthly subscription plus a small platform fee on transactions. The higher your plan, the lower the fee — plans pay for themselves quickly at volume.
The platform fee is always deducted from your Stripe payout — customers never see it and are never charged extra. They pay exactly the price shown. Example on Growth (1.5%): Customer pays $100.00 → Shopolo fee $1.50 → You receive $98.50. Stripe's 2.9% + 30¢ processing fee also applies separately.
What customers see at getshopolo.com/[slug], tabs, mobile-friendly.
Your storefront is the customer-facing page at getshopolo.com/[slug]. This is the only URL your customers ever need.
Your business name, logo, and brand colour in the header. Below that, tabs showing the active modules for your business.
Everything you need to know about running your business on Shopolo.