What do I get for free?
Two different things. The Free plan gives you a QR digital menu and a published storefront page — themes, logo, hours, photos and a branded QR code to print — with no credit card, no Stripe account and no time limit. Separately, every paid plan starts with a 30-day free trial with full access to gift cards, loyalty, online ordering, appointments, reservations, campaigns, invoicing and CRM, again with no credit card required to start.
Can I cancel anytime?
Yes. Go to Settings → Billing → Manage Subscription at any time. Your account stays active until the end of the current billing period. No cancellation fees.
Are there transaction fees?
Not on the Free plan — it takes no payments, so there is nothing to charge a fee on. On the paid plans a small platform fee applies per transaction: 2.5% on Starter, 1.5% on Growth, 0.9% on Pro. This is deducted from your Stripe payout, not added to the customer price. Stripe's standard 2.9% + 30¢ processing fee also applies separately.
Do I need a separate Stripe account?
Yes. Shopolo uses Stripe Connect to route payments directly to your bank account. You can create a Stripe account during onboarding — it takes about 3 minutes.
Can I switch plans?
Yes. You can upgrade or downgrade your plan at any time from Settings → Billing. Changes take effect at the next billing cycle.
Is there a setup fee?
No. There are no setup fees, no onboarding fees, and no hidden charges. You only pay the monthly plan price and the platform fee per transaction.