What do I get for free?
Everything operational: gift cards, online ordering, appointments, table reservations, invoicing, a customer portal and CRM, and your QR menu and storefront. No credit card, no subscription, no time limit — it stays free forever. We only take a small platform fee when you actually process a payment.
Can I cancel anytime?
Yes. The free core has nothing to cancel — it has no subscription. If you add Plus or Premium, go to Settings → Billing → Manage Subscription at any time; your addon stays active until the end of the current billing period, and your core features are never affected either way.
Are there transaction fees?
A flat 1.9% platform fee applies to every payment, whether you're on the free core alone or have added Plus or Premium — the fee doesn't change with the addon. This is deducted from your Stripe payout, not added to the customer price. Stripe's standard 2.9% + 30¢ processing fee also applies separately.
Do I need a separate Stripe account?
Only if you want to take card payments — gift cards, card-paid orders, paid invoices. Shopolo uses Stripe Connect to route payments directly to your bank account. You can create a Stripe account during onboarding — it takes about 3 minutes — or skip it and take orders at the counter instead.
Can I add or remove Plus or Premium later?
Yes. Add either from Settings → Billing whenever you want — there is no plan to pick at signup. Removing an addon drops only its features (loyalty, campaigns, reports, and so on); everything in the free core keeps working.
Is there a setup fee?
No. There are no setup fees, no onboarding fees, and no hidden charges. You only pay the platform fee per transaction, plus a Plus or Premium subscription if you choose to add one.