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DoorDash charges up to 30% commission on marketplace delivery orders, and on those orders you never see the customer. Shopolo lets your customers order directly from your storefront link — a flat 1.9% platform fee plus Stripe’s own processing, no marketplace cut, and the customer record stays yours.
DoorDash rates are its published US partnership plans and vary by contract and market. Shopolo's platform fee is a flat 1.9% on every account, in addition to Stripe's own processing, which the merchant pays either way. Checked October 2026.
On a $40 marketplace delivery order, DoorDash takes $6–$12 depending on plan. On 100 orders a month, that's $600–$1,200 — before food costs, labour and rent. The same 100 orders taken directly on Shopolo cost about $76 in platform fee plus roughly $146 in Stripe processing, because taking the payment yourself means paying for it yourself: call it $222 against $600. Core features carry no monthly fee; Plus and Premium are optional paid addons.
When a customer orders through DoorDash, DoorDash owns that relationship. On a marketplace order you never see their email address. You cannot market to them, send loyalty offers, or re-engage them when it's slow. On Shopolo, every customer's name, email and order history is yours; emailing them as a campaign is the Plus addon, and only reaches those who opted in.
DoorDash brings in new customers through marketplace discovery. Shopolo captures direct repeat orders from customers who already know you. The smart approach: use DoorDash for acquisition, then convert those customers to direct ordering via Shopolo for all repeat business. You pay DoorDash only once per customer instead of forever.
DoorDash makes sense for customer acquisition — new diners who don't know you yet may discover you through the DoorDash app, and it carries delivery logistics Shopolo does not. Two things are worth saying plainly: DoorDash's own Online Ordering takes direct orders from your site at 0% commission with no monthly fee, so on fees alone that channel is cheaper than ours, and its 6% pickup rate beats our 1.9% plus Stripe processing on baskets under about $25. Shopolo is the better fit when you want the customer record, the storefront, and bookings, gift cards and loyalty in one place you own — not when you are only shopping for the lowest per-order fee.
On marketplace delivery orders, 15%, 25% or 30% depending on partnership plan, and 6% on pickup. On a $40 delivery order that is $6–$12. The same order taken directly on Shopolo carries a flat 1.9% platform fee plus Stripe processing — about $2.20 in total. DoorDash also has its own Online Ordering product that takes nothing per direct order, and on fees alone that channel is cheaper than Shopolo.
Not on marketplace orders — DoorDash owns that relationship and you never see the customer's email. On Shopolo, every customer's name, email and order history is yours from the first order; emailing them as a campaign is the Plus addon and reaches only customers who opted in.
Not necessarily — they serve different purposes and many restaurants use both. DoorDash brings in new customers through marketplace discovery and carries delivery logistics Shopolo does not have at all. The approach that works is acquisition on the marketplace, then converting regulars to direct ordering on your own storefront so you stop paying commission on every repeat visit.
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